Felicity Black-Roberts talks about the current development of tourism markets, as well as Hyatt’s expansion in Europe and the DACH region, and what opportunities the pandemic has created for Hyatt. Flexibility will be key for hotels at the end of the pandemic and good hotel products will be able to recover quickly. An exciting and positive interview in the midst of tourism’s nascent recovery.
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Bianca Ernst has been Office Manager at mrp hotels since 2024. In addition to a sound education in the hotel industry and a degree in hotel management, she has extensive experience from management positions in the international luxury hotel industry. Her professional career has taken her from Germany to Great Britain to Austria.
With her extensive expertise and excellent organisational skills, Bianca plays a key role in the company and ensures that all administrative processes run efficiently and smoothly. She plays a key role in supporting and optimising the day-to-day business and ensures that the team can work successfully in a well-structured environment.
Yuki Pape gained extensive experience in the international luxury hotel industry during and after her bachelor’s degree at the Glion Institute of Higher Education, with stints in Tokyo and Dubai. Most recently, she completed a management training programme in business development at the Waldorf Astoria Berlin.
She has been part of the Vienna team at mrp hotels since September 2024, providing support in both Asset Management and Strategy & Advisory.
‘The hotel industry fascinates me because it is a real people business and adapts to guests individually. I find it particularly exciting to discover potential for optimisation without losing sight of hospitality.’