Part 3 of the exclusive series: Employee shortage in the hotel industry

Mag. Susanne Kraus-Winkler und Beatrice Sommer

New structures for the hotel industry

In the third part of the exclusive series on the shortage of employees in the hotel industry, moderated by Beatrice Sommer, Consultant at mrp hotels, Susanne Kraus Winkler gives an insight into the challenges, opportunities and possible solutions to the current problem of the shortage of employees. Susanne Kraus Winkler is deeply rooted in the industry and is, among other things, a leading official in tourism representations in Austria and in Europe as well as the chairwoman of the Association for the Hotel Industry in the Austrian Chamber of Commerce.

YouTube

Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
Mehr erfahren

Video laden

You missed the last part of the exclusive series?

Click here for part 1.

Click here for part 2.

Scroll to Top

Bianca Ernst

Bianca Ernst has been Office Manager at mrp hotels since 2024. In addition to a sound education in the hotel industry and a degree in hotel management, she has extensive experience from management positions in the international luxury hotel industry. Her professional career has taken her from Germany to Great Britain to Austria.

With her extensive expertise and excellent organisational skills, Bianca plays a key role in the company and ensures that all administrative processes run efficiently and smoothly. She plays a key role in supporting and optimising the day-to-day business and ensures that the team can work successfully in a well-structured environment.

Yuki Pape

Yuki Pape gained extensive experience in the international luxury hotel industry during and after her bachelor’s degree at the Glion Institute of Higher Education, with stints in Tokyo and Dubai. Most recently, she completed a management training programme in business development at the Waldorf Astoria Berlin.
She has been part of the Vienna team at mrp hotels since September 2024, providing support in both Asset Management and Strategy & Advisory.
‘The hotel industry fascinates me because it is a real people business and adapts to guests individually. I find it particularly exciting to discover potential for optimisation without losing sight of hospitality.’