{"id":30465,"date":"2023-07-17T11:27:45","date_gmt":"2023-07-17T09:27:45","guid":{"rendered":"https:\/\/mrp-hotels.com\/hotel-glossar\/mystery-check\/"},"modified":"2023-07-17T11:27:45","modified_gmt":"2023-07-17T09:27:45","slug":"mystery-check","status":"publish","type":"glossary","link":"https:\/\/mrp-hotels.com\/en\/hotel-glossar\/mystery-check\/","title":{"rendered":"Mystery Check"},"content":{"rendered":"<p>A <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Mystery Check&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;div class=&amp;quot;cmtt_meaning_label&amp;quot;&amp;gt;1&amp;lt;\/div&amp;gt;&amp;lt;!-- wp:paragraph {&amp;quot;translatedWithWPMLTM&amp;quot;:&amp;quot;1&amp;quot;} --&amp;gt;\n&amp;lt;p&amp;gt;A mystery check or also called mystery guesting is a method to evaluate the service quality, standards and various procedures of a hotel business from the perspective of an expert or hotel guest. An anonymous hotel tester is used who visits the establishment without prior notice and evaluates it according to predefined criteria. With the help of a mystery check, results can be recorded under real conditions without the respective establishment being specifically prepared for the test. In Austria, mystery guesting as part of hotel classification can only be carried out by companies that are listed in the official pool of the trade association and use the predefined questionnaire.&amp;lt;\/p&amp;gt;\n&amp;lt;!-- \/wp:paragraph --&amp;gt;&amp;lt;div&amp;gt;&amp;lt;div class=&amp;quot;cmtt_meaning_label&amp;quot;&amp;gt;2&amp;lt;\/div&amp;gt;&amp;lt;!-- wp:paragraph --&amp;gt;\n&amp;lt;p&amp;gt;Ein Mystery Check oder auch Mystery Guesting genannt ist eine Methode, um die Servicequalit&#xE4;t, Standards und diverse Abl&#xE4;ufe eines Hotelbetriebs aus der Perspektive eines Experten bzw. Hotelgastes zu bewerten. Dabei wird ein anonymer Hoteltester eingesetzt, der den Betrieb ohne Vorank&#xFC;ndigung besucht und nach vorher definierten Kriterien bewertet. Mithilfe eines Mystery Checks k&#xF6;nnen Ergebnisse unter realen Bedingungen erfasst werden, ohne dass der jeweilige Betrieb gezielt auf den Test vorbereitet ist. In &#xD6;sterreich kann ein Mystery Guesting im Rahmen der Hotelklassifizierung nur von Unternehmen durchgef&#xFC;hrt werden, die im offiziellen Pool des Fachverbandes gelistet sind und den vorgegebenen Fragenkatalog verwenden.&amp;lt;\/p&amp;gt;\n&amp;lt;!-- \/wp:paragraph --&amp;gt;&amp;lt;\/div&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/mrp-hotels.com\/en\/hotel-glossar\/mystery-check\/\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">mystery check<\/a> or also called mystery guesting is a method to evaluate the service quality, standards and various procedures of a hotel business from the perspective of an expert or hotel guest. An anonymous hotel tester is used who visits the establishment without prior notice and evaluates it according to predefined criteria. With the help of a mystery check, results can be recorded under real conditions without the respective establishment being specifically prepared for the test. In Austria, mystery guesting as part of hotel classification can only be carried out by companies that are listed in the official pool of the trade association and use the predefined questionnaire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A mystery check or also called mystery guesting is a method to evaluate the service quality, standards and various procedures of a hotel business from the perspective of an expert or hotel guest. An anonymous hotel tester is used who visits the establishment without prior notice and evaluates it according to predefined criteria. With the [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"menu_order":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"glossary-categories":[],"glossary-tags":[],"class_list":["post-30465","glossary","type-glossary","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mystery Check - mrp hotels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mrp-hotels.com\/en\/hotel-glossar\/mystery-check\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mystery Check - mrp hotels\" \/>\n<meta property=\"og:description\" content=\"A mystery check or also called mystery guesting is a method to evaluate the service quality, standards and various procedures of a hotel business from the perspective of an expert or hotel guest. 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